Privacy policy
1. What we collect
From subscribers: your email address, mobile number, and the builders on your watchlist. Payment details go directly to Stripe — we never see or store your card number; we store only Stripe's customer and session identifiers.
From public registers: business information about licensees and companies (names, licence details, ACN/ABN, business addresses, published insolvency notices). Some of this — for example a sole trader's name and business address — is personal information that is already publicly available on government registers.
Automatically: ordinary web server logs (IP address, pages requested, user agent) kept for security and debugging. No tracking scripts, no advertising cookies, no analytics profiles.
2. How we use it
To deliver alerts and digests you asked for, process your subscription, respond to support requests, and run the public builder pages. We do not sell or rent personal information, and we do not use your watchlist for anything except delivering your alerts.
3. Disclosure
We share data only with the processors needed to run the service: Stripe (payments), Resend (email delivery), Twilio (SMS delivery) and our hosting providers. Some processors store data outside Australia (for example, in the United States); we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. We will disclose information where required by law.
4. Public-record data and corrections
Builder pages reflect public registers (QBCC licence data, ASIC Published Notices). If information about you or your business on this site is inaccurate or has been mis-matched, contact us and we will correct or remove the mis-match promptly — and correct the record at the source where that's where the error lies.
5. Security and retention
Data is stored on access-controlled servers with transport encryption. We keep subscriber data while your account is active and for a reasonable period afterwards for tax and dispute purposes, then delete it. You can ask us to delete your account data at any time.
6. Access, correction and complaints
You may request access to, or correction of, your personal information at any time: support@subbiewatch.com.au. If you're unhappy with our handling of your information, you can complain to us first, and to the Office of the Australian Information Commissioner (oaic.gov.au).
7. Changes
We'll post any changes here and email subscribers about material changes.